Returns & Exchanges
At Sous Chef Cooking Shop, we want you to be completely satisfied with your culinary tools, which is why we offer a 30-day return window for all unused items in their original packaging. Whether you have changed your mind or received a defective product, our team is here to ensure a smooth and professional resolution.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the unused items in their original boxes, ensuring all protective inserts are in place to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the confirmation email, print it out, and securely attach it to the outside of your parcel.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing